Last updated: October 2025
Welcome to Crystal Cleaning Manchester. These Terms and Conditions outline the rules and regulations for the use of our website and cleaning services.
By accessing this website or booking our services, you agree to be bound by these Terms. If you do not agree with any part of these terms, please do not use our services or website.
1. Company Information
Crystal Cleaning Manchester
Phone: 0161 706 2888
Email: info@crystalcleaningmanchester.co.uk
Location: Manchester, United Kingdom
2. Services
Crystal Cleaning Manchester provides domestic and commercial cleaning services, including but not limited to regular cleaning, deep cleaning, end-of-tenancy cleaning, and specialist services.
We reserve the right to refuse any job that we believe poses a risk to our staff, property, or reputation.
3. Bookings and Cancellations
- Bookings can be made via phone, email, or through our website.
- Cancellations or rescheduling must be made at least 24 hours in advance of the scheduled appointment.
- Late cancellations (less than 24 hours’ notice) may incur a cancellation fee equal to 50% of the booked service.
- If our cleaners are unable to access the property at the agreed time, this may be treated as a cancellation.
4. Pricing and Payments
- All prices are quoted in GBP (£) and include applicable taxes unless otherwise stated.
- Payments are due upon completion of the service unless prior arrangements have been made.
- We accept payments by bank transfer, cash, or other approved payment methods.
- Crystal Cleaning Manchester reserves the right to adjust prices or offer promotional discounts at any time.
5. Customer Responsibilities
- The client must provide accurate information about the property and service requirements.
- Access to electricity, running water, and safe working conditions must be ensured.
- Valuable or fragile items should be safely stored or declared before cleaning begins.
- Clients are responsible for ensuring cleaners have access to the premises at the agreed time.
6. Liability and Insurance
- Crystal Cleaning Manchester is fully insured for public liability and employee cover.
- We will take reasonable care while cleaning your property; however, we are not liable for pre-existing damage or wear and tear.
- Claims for damage or loss must be reported within 24 hours of service completion.
- We are not responsible for accidental damage caused by defective materials or poor installation.
7. Satisfaction Guarantee
If you are not satisfied with our service, please contact us within 24 hours.
We will arrange a free re-clean of the affected area or discuss an alternative resolution, at our discretion.
8. Privacy Policy
We respect your privacy. All personal information shared with Crystal Cleaning Manchester is handled in accordance with UK Data Protection laws.
We do not share your information with third parties without your consent, except as required by law.
9. Website Use
- Content on this website is owned or licensed by Crystal Cleaning Manchester.
- You may not copy, reproduce, or distribute our materials without written permission.
- We are not responsible for any external links or third-party content.
10. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact Us
For questions about these Terms and Conditions, please contact us at:
📞 0161 706 2888
✉️ info@crystalcleaningmanchester.co.uk
🌐 www.crystalcleaningmanchester.co.uk